See what are our customers are saying about our Gateshead Store

R.O.

Great service!

Paul Smith

Very friendly staff , quick excellent service and a great product.

As a valued customer now for over 12 years , the overall feeling I have is that you have constantly improved inline with other firms , keeping you in front of the competition ..

Paul DGT / Sunderland Uni .

L.C.

Your products are readily in stock & your staff are great.

Chris Fox

Very helpful and friendly guys

S.F.

Good advice and a friendly service

Kris

Everything really
Great amount of stock
Great prices
Someone always ready to help and advise you

Rob

Great friendly service and very quick to

Peter Sorahan

Very helpful staff, I am a model builder and am able to purchase small quantities cut to size

P.

I am not familiar with metal work and was urprised and delighted by the service I received I explained the issue as best asd I could and the guy on the counter asked a few questions some of which I could not answer but he persisted and came back from the warehouse with the metal I required and I was able to complete the task I was trying to resolve

James

It’s good steel and the staff are friendly and helpful

Colin fowler

Very simple, phoned in to discuss what I needed and was able to collect my order a couple of hours later

P.C.

Easy to deal with staff on site who are very helpful and friendly.

Quick turn around of products due to decent amount of stock.

Mark Coulthard

Easy to navigate the website. Although we also stockhold metal it is good to be able to have a variety of different materials that are ready to call off in smaller quantities for test jobs etc

Paul

You always have what I won’t & have very friendly staff

D.

Quick & easy to order , also local

W.W.

The product is spot on and the service amazing

Peter

Range of products
Very helpful advice – informal and knowledgeable
Excellent customer service

Peter

Good people at front desk and on shopfloor. Would highly recommend.

Tariq

Friendly staff

Tom Wake

The staff are really helpful and knowledgeable, also well stocked.

K.

Price and service

Dave

Polite staff and availability of product

T.W.

I can buy the quantities that I need

Keith Watt

Easily available locally to me.

Alan Smith

I got exactly what I needed. Great service and great staff.

C.

Being able to by just what you need, also bending (sheet) at same place very usefull

Luke Daley

Great local support on our time critical work

George

Very friendly staff, good prices and have always had the stock that I’ve required brilliant service

A.B.

GOOD SERVICE
FAIR PRICE
PROMT DELIVERIES

Timmy

Perfect personality and service I’m so happy

Steve

Very quick and easy to deal with staff are great with a smile. Materials could be cheaper tho. Work on it.

Rob Overend

yes

Alex

Couldn’t have been happier with the service or the item. Chap on the front desk was really quick to process my order and did so with great customer service. My freshly cut metal took about 10 minutes and I was really pleased with how it came out.

All in all brilliant company and a brilliant service. Will deffo go back for all my metal needs.

S.E.

The stock available

N.

Very friendly, helpful staff
You have everything we need
Accommodating
The staff will help with practical needs, e.g. mitre cuts of sections, wrapping the product for easier transport, etc. (all of which are incredibly important)

Mark

You can buy as much or as little as you need, at a fair price. Its cut to size and wrapped for transport, so the whole process is quick, clean and easy.

P.M.

Helpful and very reliable. Customer service was excellent. Job was sorted within 2 hours of call. Really pleased with product.

Marcin Kajrowicz

Great service and fantastic products.

A.F.

I can get what I want (mostly) when it want it at a reasonable price (could sometimes be better – please)

T.L.

Convenient and helpful

T.

Great service and after sales service too

A.D.

Everything was okay good quality but price comparisons to other shops are disappointing a little to high for a price but over all it’s okay and good service

S.

Good service. I’m happy and will use again.

James

Vast range of metals available and in any quantity, no job too small, super reliable.

K.C.

Polite, professional & prompt quality service

J.S.

Had exactly what I needed and fabricated the exact panel perfectly. Thank you

D.F.

You cover a very good range of products, and whilst being a little pricey, you usually have what I need.
Everyone there is always very polite and helpful.

R.

Well organised, clean and tidy and good prices

Dave

What we needed was off the shelf no waiting. Called in on the off chance and they cut it while i waited.

C.M.

Quick and reliable got everything we needed without any problems.

M.L.

The front of shop staff were incredibly helpful and friendly from start to finish, with the product delivering to a high standard.

Scott Dixon

quick response, quick delivery, great service.

Kieron Warren

Fast service, always have what you need when you need it

Robbie

Variety prices and the flexibility on sizes/quantities.
The staff are very friendly and helpful too.

Paul Dunning

Very helpful staff, very good product range

Andy Lloyd

The team at the Gateshead branch were able to advise me on the best material for our requirements and when some items were damaged in transit were able to replace them on the same day.

vicki

Very friendly. Quick and precise..

George Barker

I like the simplicity of carrying what would normally be a heavy book in my pocket. I also like having the ability to download books in English wherever I happen to be in the world.

Tim Binmore

Friendly efficient service

Trevor Dingwall

Excellent Service and product

G.

Easy access. Local

J.

Friendly knowledgeable staff

Paul

Fantastic service

W.

Good service and helpful

R.B.

Good advice, quick and reasonable delivery.

A.W.

Fast Delivery and friendly service

Graham

Friendly staff and knowledge to help

Mark Jennings

Excellent customer service at the Gateshead branch.
Very competitive pricing & excellent delivery timings

I.W.

Good service and able to get items cut to size is a big benefit.

M.H.

Convenient, easy to get small sections/lengths of material.

John

Easy to contact by phone, friendly and helpful staff. Huge stock at good price.
They were happy to deal with small orders like mine, I got a written quote immediately after my phone call, and the order was prepared swiftly
Great place, will definitely use again.

J.M.

Easy to get the small quantities of materials for a hobbyist like myself

M.

Service was great. First time that I’ve used MS. They cut my sheet to size perfectly. Couldn’t have been better.

A.

Prompt and friendly service

M.

My go to place for steel and always great service

Darren Witty

It’s the team at Gateshead who make me want to recommend the company to everyone who asks who my supplier is. Andy and the team are always friendly, professional, helpful and go above and beyond whenever they can.

Tracy Fenton

Fast efficient service. Highly recommend

Edson

Quality

Mark

Helpful staff, good service

Paul Foster

Prompt telephony service & very knowledgeable.

Mark

Very quick response to orders and very professional

Ian

Everything good service and very helpful

Fred

Big range of options of metal and lots of available offcuts for a private model engineer

Obliging staff and reasonable prices and the premises are nearby

Highly recommend this outfit

Fred Graham Low Fell

K.W.

always a good selection of materials and staff are knowledgeable and friendly

M.

Everything was spot on whenever I ordered material

J.R.

Sorted it

D.

SALES STAFF VERY FRIENDLY AND HELPFULL

D.F.

A polite, friendly and professional service backed up by a fast and reliable delivery..
Only able to cut straight edges though, so if you’re looking for curves or intricate patterns, this part will need to be done elsewhere.
That said, I would still highly recommend them

J.T.

Fast Service

Steve

Quick to order mats and good helpful staff

Mark Mallatratt

A great service with very friendly staff who are efficient and welcoming.
Great value for money and a very wide range of stock.
This place cannot be faulted.

Iain Heppell

Quick response for quotes, a good range of material and really easy to contact

Paul

Only wanted a very small job. 2× 2″ plates, ¼” thick. Cheap as owt, cut there and then. Seems no job too big or too small. Friendly efficient service.

Dave

The lads in there are a credit to the company super helpful

K.D.

Friendly, quick turn around time.

J.R.

everything

P.W.

From a simple sketch the Metal Supermarket engineer knew the type of aluminium plate I needed and neatly folded it to make the bracket I needed. I will certainly recommend Metal Supermarket to others who need metal work.

M.

Great team ands service. Highly recommend

Tom Glaister

Broad range in stock for same day collection, fantastic helpful staff who work swiftly and do their best to help compromise if a specific size/piece isn’t available. Friendly atmosphere, good pricing. Just wish I could get a job there! Seems a great working environment too

J.R.

Very easy to order and a great service.
Andy was excellent to deal with and he helped with dimensions and plate types.

C.B.

I am very pleased with my recent delivery of materials for my current project, & look forward to using Materials Supermarket for my next one

Terry

Great service thanks👍

R.

Good descriptions, easy purchase, perfect delivery services.

M.

Because you have everything that I requested

Shaun

Friendly and helpful staff offering good advice

Kris

Very easy to find what I’d like, staff are very helpful and knowledgable. Prices are fantastic and you guys are open early! Fantastic company

S.S.

Very helpful staff and almost unbelievable quickness of delivery.
An absolute pleasure to deal with.

N.D.

Fast efficient service, competitive prices….and all cut to size for us……very happy

Steve Charlton

Excellent service at the Gateshead branch.

C.G.

Easy to order and great help in defining spec required, prompt service and good pricing.

L.

Everything.

Alan Hedley

QUICK TO RESPOND AND GREAT CUSTOMER SERVICE……..

Jason

Excellent and very helpful friendly service

D.

Good product.. Very helpful

Linda

good quality
fast delivery
good prices

W.

Great, friendly staff.

S.T.

Fast turnaround and good availability

Richard Emery

Always a great service from the guys at Metal Supermarkets Gateshead.

Gareth

Excellent prompt service from the team at Gateshead.

Gary Thompson

Great team and usually turn stuff around in a few hours – always just at the end of the phone and know their stuff

Malcolm

Order was processed within minutes and very friendly service

William

The service at Gateshead was second to none
first time I had been the staff took time to help me without feeling pressured

I.

Great fellas. Great service

S.

Being able to just call in and get what you need. Tad pricey tho.

Colin

Had the steel and the machines for an excellent job could not fault them, would recommend full marks.

Chris

Good quality and excellent service

Rob Davidson

Readily available and in just the quantity I really want.

Staff particularly helpful with determining the best size for my needs.

A pleasure to do business with them.

B.

Mine was a very small order, but it was no problem.Helpful service.

Colin

Great service!

S.

Good, prompt, helpful service

D.B.

Our order was delivered quickly and we were impressed with how easy you are to deal with, we will definitely contact you again

John

Very helpful knowledge of product quick service

H.

Very quick and cost effective!

A.R.

helpful and reasonably priced

Rob

10/10 score…. Due too, confidence of turning up? Not sure if what I’m asking for can be done…. But coming away with what I wanted..

Trevor Waggett

Great service and helpful cheerful staff.
I got the metal I needed, cut and mitred exactly for the 2.0m x 1.2m frame I was making. All at a good price.
Couldn’t be better.

B.

Polite and helpful

Eddie Mccusker

Your employees are very helpful, and product is of good quality and reasonably priced.

D.M.

Courteous and prompt service

G.

Very good service, polite helpfull staff, reasonable price with fairly quick delivery,,,

Adrian Callan

I’ve visited Metal Supermarkets several times now and have always found the staff very accommodating and helpful. Even though I’m just buying small items I feel I get the same treat as someone placing large orders. It is my first choice for anything I need for my projects and would recommend them to anyone for a great service.

A.M.

The option to buy smaller lengths is very helpful

A.I.

Guy’s are good, helpful and friendly.
Convenient for all sizes of metal

Robbie Moffitt

Got the lot,,, great customer experience

Jonathan

Very helpful and very knowledgeable about their stock

Garry Swan

Great choice of materials, excellent quick delivery

P.S.

I am a model builder and can get small quantities cut to order

M.W.

Good comms & easy to contact on the phone

S.W.

The speed of responses to quote requests is great, pricing is spot on and speed of an order being ready couldn’t be better.

R.

Fast. friendly and precise service.

P.C.

I love that I can turn up and you generally have what I need. It’s no hassle I just buy whatever I need. Never a fuss.

Wesley Turnbull

VERY HELFUL AND FRIENDLY STAFF

J.R.

personal service and very friendly staff. Also, it was local to us.

Paul

No minimum amount, speedy & helpful

K.O.

Very helpful with order and subsequent follow up enquiries

Ryan Pink

Went on-line and found a good selection of profile material. Noticed they were local so poppped through for a look.
Front of desk staff was very good, pointed me to area to browse. Selected product, specified size and it was cut instantly.

D.B.

Very helpful, offering advice on the products and made the purchase simple.

L.C.

Everything.

D.R.

Friendly and professional service, competitive prices, cutting and small orders not a problem.

J.

Such a broad range of metals with the ability to purchase the sizes and quantities needed for the job, other suppliers insist on purchasing set lengths. The store is local enough for me to collect so I don’t have to worry about deliveries. Staff there are very helpful and courteous.

Jason

Very good prices super friendly and helpful staff 👍👍

Warren Hill

I found exactly what I wanted,they were really helpful and kept me well informed about my order,order was ready exactly when I was told it would be,I was very glad I found the metal supermarket store at Gateshead.

S.A.

Friendly, helpful staff, plenty of stock

S.P.

Great service, incredibly quick turnaround.

M.

CUSTOMER SERVICE

A.R.

Good range of metals in stock. Good prices. Great service and advice if you need it. The staff certainly give great service and that ‘personal’ touch which makes all the difference when purchasing
Will definitely recommend

D.M.

Competitive pricing, quick turnaround, friendly and helpful staff.

S.

There when needed thanks

Alan

Very strong product for a new man hole cover, and staff could not do enough to help. Great service

Feng Li

Friendly and professional services, reasonable price, highly recommended

S.H.

Great service as always and so helpful.

Darren

Very friendly and helpful staff. And helped me out with an instant supply.

I.

Very professional and helpful staff and assisted with getting product right and made to measure.
responded to extra requests without added costs.thank you very much.

W.

Got the length and diameter os stainless steel I required. Perfect.

Zsolt

This „shop” amazing. There is everything what you need for your work. They cut the materials very accurate. I built few structure and that was easy with this guys. I like to by this shop.

K.D.

Very handy, local. Helpful staff

Ian Smith

Whenever we have placed an order it is very quick and simple. Production and delivery times are always very quick, overall fabulous service and quality!!

Jack Blake

Always very polite and a quick turnaround when ordering, I highly recommend trying them out if you haven’t used them before.

Peter Short

excellent service, very helpful staff and fair price.
will certainly use again .
Many Thanks , Peter Short.

Stuart Wells

I walked into Metal Supermarkets looking for a piece of steal tubing. I found Wendy behind the counter to be a very nice person to talk to and helpful. I was able to walk out the back and choose what thickness of steal and length that I required.

After only a few minutes wait my steal was brought out to me fully wrapped up in clingfilm.

Fantastic service by Metal Supermarkets Gateshead highly recommended if you are just looking for a piece of steal, reasonably priced as well 😊👌

E.G.

Great service my go to shop for all metal

Peter

Courier service could do with sorting out.
I got home and it looked like the van had backed up on my lawn and booted the steel plate out the back doors of his van, one corner was embedded in the lawn the rest was leaning against a step in full view.
Other than that, great service from the marketing team.

M.

They always have a wide range of products and never yet failed to meet my requirements. The staff are also always helpful and knowledgeable.

K.

Always get what we are after and very friendly staff

Kris

I think the prices are very reasonable
The staff are extremely helpful
10/10 from me

David Hague

Very helpful

K.

Fast and friendly service.

S.S.P.

Always Helpful, Quick and friendly

Paul Macdonald

hassle free and excellent price

P.F.

Very quick turnaround on orders and reasonable prices
Great service

Stephen Currie

Got what I wanted quickly, so happy days

P.

Always a really quick turn around always friendly and informative staff

Alan Brason

Quick slick service from polite and efficient staff

C.M.

Quick and efficient.

P.

Always have in stock what I am looking for.

"Mark," Lawrence

Great staff, they were super knowledgeable and very helpful

David McKinnon

MS almost always have what I want in stock.

George

Efficient, helpful and knowledgeable staff.

Armin

The guys helped with the design of some brackets for me even though the job was relatively small but the assistance I receive from the team was phenomenal

M.L.

Great customer service.. so helpful and quick delivery was awesome.

William

Customer Service and availability of small quantities to build my model engine.

Paul Still

Good service and competitive prices

I.

Very courteous, very efficient and worth every penny

Kevin Longstaff

Excellent advice and very helpful to get the right metal for my project at a good price
My go to place now.
Thanks

Ian Watson

As always very helpful delivered exactly when stated and order correct

G.P.

Friendly service, very knowledgeable

Stuart

The Reception and Shop Floor guys were very helpful. Even though I requested a strip product of a certain length. During picking I asked for the length to be changed. It was handled without incident and the guys changed the length of my strip quite happily.

Excellent Customer Service.

H.M.

Very responsive staff. Nothing too much trouble. Really helpful.

Michael

Material was a good price, quick to find and easy to get. The customer service was spot-on too! Wish I’d known about it before. Will definitely use again

J.W.

Customer service

Gary Stainsby

Great staff
Great service
Excellent
Will always use.

Range and easy supply

S.H.

close by, no postal charges and a very interesting offcuts shelf

C.G.

Fast and efficient service and clear communication. Aaron is always very helpful.

Steven

Great service

G.B.

Very good quality

C.

quick, well priced and good service in terms of cutting and engraving.

Alex Gahan

excellent customer service,
Ordered metal to be cut, within 10 mins job done…and order recieved

R.

The staff were friendly and very professional.
They provided exceptional service.

Barry Pearson

Always have what I need, quick service and efficient staff

David Robson

Great competitive price, very helpful good service & even got powder coating done for me. office personnel very helpful, more then happy to use again

Peter

Very efficient at the trade counter and -product’s available from stock
I could have picked up later that day if I wanted

Iain Heppell

Really easy to deal with, plenty of stock and options.

M.J.

Excellent customer service, from the Gateshead branch.
Prompt delivery
Very competitive pricing

Sean Whiteley

Excellent selection of metal, and the staff are brilliant, friendly, helpful, interested. Always a pleasure to go here.

B.

Wide variety of metals, helpful staff, fast service.

Nigel

Very personal service and supplied exactly as required, very helpful.

M.P.

Excellent service from the the person takin my order, to the delivery driver, ordered and delivered same day very fast, polite, highly recommend thankyou.

Craig

great staff and very helpful and knowledgeable on what I needed to carry out my project

M.

I was getting ready to try my first metal working project and they were so helpful. They answered all my questions, let me get a feel for the difference between types of metal/thickness, and helped me budget my project. As a woman, I’m often talked down to when shopping for hardware and materials, not at all the case here! Thank you!

Better labeling on offcuts

Michael

Friendly and excellent communications. Local.

B.W.

Very helpful staff – got exactly what I needed 👍

Darren

Friendly helpful staff providing great advice and a quality product and delivery service

Peter Horrocks

Very helpful

Graham

Every thing I need is always in stock !!
Staff are proficient and helpful with any advice I need regarding materials etc

Adrian Callan

I got the best service possible from everyone I met, they couldn’t do enough for me. I had a budget in mind and it came in under budget which was amazing. I need some more metal for my next project and wouldn’t dream of going anywhere else.

A.

A good service and helpful

Guy Walton

Quick and easy quality products

C.C.

Excellent customer service and very quick and efficient delivery.

T.W.

Fantastic service – Rapid quote over the phone and delivery once ordered was also rapid
Great service

Gary Thompson

Using Metal supermarkets makes it easy to get material for the job and the team know their stuff. Its always the first point of call when we need material within the day.

Colin

What a great company! I know nothing about metal and am not in the trade. Everyone I spoke to hear was so friendly and helpful, talked me through the options and prices on the phone. When I dropped in to order and collect the friendly nature and professional, helpful attitudes were immediately obvious. I was made to feel welcome and everyone did all they could to help

When I got home with my steel poles I had a couple of questions and phoned – again nothing was too much trouble and the answered all my questions. My home project is now complete thanks to a really wonderful, helpful and human team!! Thank you

Les

Well stocked good quality helpful staff will always recommend.

Steve Irving

I ordered aluminium tread plate, to be cut to size and delivered to site.
No hassle, it was exactly as i requested and delivered quickly.
Great service from the team at Gateshead branch. Spot on service

V.B.

Exactly what I needed at a very good price and promptly delivered.

M.C.

excellent service will use again

C.B.

Very helpful sales staff. Got me a good price and communicated clearly. Material turns up well packaged with consistency in the size of custom cut stock.

Hemin

I am happy with the latest order you guys did , it was a perfect job and you followed my instructions and measurements perfectly…
Thank you for your business.

C.J.

Great service, staff gave us extensive information and provided exactly what we needed, we will be back!

Kenneth

Good range of metals, competitive prices, speedy cutting service (telephone orders), friendly and helpful staff, off-cuts I can have a good rake through.

R.M.

Keep delivery promise.

Nigel

No matter how small the order, I’ve always had great service.

D.F.

Good service, nice people, price Good for small quantities, but a bit expensive for large quantities.

Bill Coulson

Best staff,friendly and helpful.

D.T.

Fantastic team at Gateshead depot nothing is ever too much trouble and always a smiling face to greet you.

Always had exactly what I needed when I needed it worked round my time frames and made transitions seamless.

Would highly recommend for all you’re metal needs

J.

Always helpfull.

T.J.

Helpful

Brian

Got everything you need , easy going, great price . 10/10

Stephen Rutter

Excellent choice , speedy collections

W.W.

You can get just what you need when you need it

J.B.

Very helpful, friendly staff with the ordering process. Quick delivery and excellent response to the missing metal that had fallen out of the package.

Mark Lamb

No hassle, well priced quality products with the very best of customer service. Given a guided tour even though mine was only a very small order. I will be back and have already recommended to a couple of friends. Very impressed!

James Hindle

All good, great price and fantastic service

G.W.

variety and ease of ordering

Brian

I needed 2 pieces of aluminium cut to size due to a knock on the ladder on my motorhome, they gave a great service and the repair looked very professional and so we’re the staff,a job well done

J.J.

You always get what your after cut to size

Kevin Jackson

Fast service with a smile

John

Personal attention, informed advice, prompt service.

A.

Overall, a very positive experience, free and fast delivery with a very good price.

Trevor

Precise , prompt, value for money

Steven Liddle

Great helpful staff always get what ya want and quickly . Great customer service and staff at reception are helpful amd friendly

Andrew Douglas

Always so helpful, very knowledgeable and customer focussed.

N.

Very friendly staff who helped by showing me what options I could go for.

J.S.

Quick response to enquiries

K.

Value for money excellent service

A.

PLEASANT STAFF, FAST DELIVERY AND GOOD PRICES

J.S.

Great for small quantities of metal

M.P.

Have always had the section size I required in stock, which have been supplied in manageable lengths, at a reasonable price.

D.H.

freindly staff, quick delivery of goods

L.P.

Great customer service from ordering down to delivery.

Michael Rhodes

You can buy big or small pieces of many types of tube, solid bar or sheet materials with a cutting service & sheet bending too.

K.T.

Fast, efficient, friendly and reasonable cost. Can call into local store and speak to staff about what ever project and get advice about materials and availability.

Karl McCracken

For the hobbyist, it’s a great service – friendly staff, and never an eyebrow raised no matter how small the order! Great range of stock, and if it’s not available on the day it’ll be there before I next get a chance to visit.

C.M.

The staff were very patient and helpful from reception services to shop floor …Good ” can do ” attitude .

Garry Swan

Excellent range of materials always in stock & delivered very quick

S.B.

Easy to get what you want, helpful staff

M.M.

I always receive a speedy quote and speedy delivery. I use Metal Supermarkets Gateshead as an extension of my own company’s supply chain. I can rely on them to get me what I need.

R.D.

product availability and great service from the start.

Wesley Turnbull

Very good service both on the phone and when collecting. Staff very helpful

J.C.

Excellent range of products and brilliant customer service!

Alan Robinson

Always friendly and helpful.

Colin Surtees

Great service, speedily done ,

John Moore

very good above and beyond what i expected

Bryan Watson

Comprehensive stock & rapid turnaround combined with excellent customer interface.

Trevor Waggett

I always get the steel that I need and in the lengths that I want so no waste and no compromise on my design.
The staff are great with helpful advice and good service.
It’s always a satisfying trip going to Metal Supermarket Gateshead.

Malcolm

Easy to deal with and produced exactly what was specified in a short timescale.

Roy Best

Very professional service, face to face or over the phone and quality of product was exceptional

S.H.

Absolutely great service every time we use Metal Supermarkets Gateshead. Always go above and beyond.