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Employment Opportunities

Metal Supermarkets® is expanding rapidly and is always looking for experienced metals people!

The ability to work in a small, resourceful team-based environment focused on delivering world-class customer service is critical in all roles. Perhaps you don’t have any metal experience? Well we are always looking for enthusiastic, hardworking people, sales and customer service focused people wanting to grow with us, so you are welcome to get in touch. Perhaps Metal Supermarkets is the opportunity you are looking for!

Customer Service Representative, Trade Counter

London (Greenwich)

Sales target smashing Trade Counter Customer Service Representative needed! This is the opportunity you have been waiting for!

Our Greenwich Store is a brand new store opening soon and is looking for a sales and customer service focused person to join our Trade Counter team.

Metal Supermarkets offers a wide variety of metal types, shapes and related services such as cutting, guillotining, delivery … and we do this fast! With a network of 7 Branches in the United Kingdom and over 100 worldwide, we source rare, hard-to-find metals for our customers and the general public over the counter, taking inbound sales calls, purchasing, quoting prices and replying to email sales requests.

Objectives

The Customer Service Representative will enjoy a diverse role with a wide variety of contributions, supporting customers and working within a tight-knit team environment. The main objective is to service the needs of the customer base that contact us by telephone, email or as walk-in business. This individual is expected to be focused on sales targets and to conduct him/herself in a professional manner conducive to generating a team attitude toward maintaining effective customer relationships.

Primary Responsibilities

Provide consistent, superior service by ensuring that all customer needs are recognized, serviced, and high customer satisfaction is maintained at all times.

  • Support the achievement of sales/budget targets, which includes attention to gross margins.
  • Day to day tasks include selling, quoting, organising some purchasing and some material handling and metal processing (Training given)
  • Initial online training course and on-going training in sales, metal quoting, etc.
  • Perform other duties as directed by the Assistant or Store Manager.

Job Details

  • Very competitive hourly rate of £11.75/hr equivalent to £25,662 pa
  • Generous incentive bonus. On target incentive £300 to £400+ per month.
  • Uniform provided including boots.
  • Shifts are typically 8:00 am – 5:00 pm Monday to Friday
  • Working 40 hours per week, plus you will be required to work 4 hours every second Saturday from 8:00 am – 12:00 pm

Requirements

The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Must demonstrate strong communication and interpersonal skills.
  • Proficient with the use of computers and software.
  • Self-motivated with an acumen for sales and a passion for customer satisfaction.
  • Exceptional phone technique.
  • One year of customer support experience. Trade counter experience would be an advantage.
  • Metal and metal related product knowledge is a definite asset but not required. If you bring the passion and customer service expertise we can teach you the metal.

Interested candidates can apply to this position by emailing a resume with a cover letter to [email protected]

Store Manager (Trade)

Manchester (Trafford Park)

Passionate B2B Leader Required! This is the opportunity you have been waiting for!

Our Trafford Park Store is the newest store in our network. An operationally well organised, sales and business focused Store Manager is needed to join our team to build on this great foundation.
Metal Supermarkets UK Limited (MS) is an owner and franchisor of metal distribution stores. MS has been active in the UK for over twenty years and is part of the Metal Supermarkets Family of Companies (MSFC), headquartered in Toronto, Canada. MSFC is the world’s largest supplier of small quantity metals with a primary focus on ‘Business to Business’ customers, such as small and large manufacturers, tool and die shops, machine shops and fabricators, hospitals, government agencies, schools and universities.

With a network of over 100 franchised or corporate stores in the United States, Canada and the UK, Metal Supermarkets is the only small quantity metal franchisor in the world. MSFC’s franchisee and corporate stores carry most standard shapes and grades of black and bright steel, aluminium, stainless, brass, and copper and will source non-stock material upon customer request. Value added services such as production cutting, hole punching and guillotining are also available at most locations.

For more information, please visit https://www.metalsupermarkets.co.uk/about-us/

KEY RESPONSIBILITIES INCLUDE:

Budgeting

  • Ensuring the store achieves sales and profitability targets
  • Reviews product costs and quality; modifies inventory control programs maximizing operations profitability
  • Competitive analysis
  • Budget recommendations for management
  • Effectively employ all marketing and sales resources. These include, but are not limited to, staff telephone skill training programs, social media programs, prospect lists, existing customer information reports, hard copy marketing material, email templates and any other approved programs or resources
  • Provide input into the development and implementation of strategic initiatives to achieve/surpass budgeted sales and profit objectives

Customer Service

  • Build and maintain a customer service and sales focused culture within the store
  • Confers with customers and industry representatives to evaluate and promote improved and expanded services in the store territory
  • Provide consistent, superior customer service by ensuring that all customer needs are recognized and serviced, and that satisfaction is exceeded at all times

Human Resources

  • Maximize individual and team potential of all store staff, by establishing clear performance expectations and standards; providing constructive feedback, coaching and training
  • Evaluate the performance of all store staff and make recommendations to the Operations Manager
  • Plan, prepare and approve work schedules, vacation requests and overtime
  • Ensure compliance with company safety procedures, including training subordinate staff in safety procedures

Store Operations

  • Manage and contribute to all aspects of effective store operations including customer assistance, purchasing, quoting, tele-sales, product sourcing and material handling
  • Manages the purchase of stock and services, distribution, warehousing, and sales records
  • Maintain strong internal controls over cash and ensuring adherence to correct policy and procedure
  • Ensure accurate and timely reporting as required
  • Ensures inventory accuracy through regular cycle counts, effective product management in ERP system, daily analysis of negative stock on-hand, and the effective implementation of inventory control policies and procedures including purchasing, receiving, scrap, and shorts
  • Work in conjunction with the Operations Manager to effectively recruit for approved positions at the store level
  • Ensure proper maintenance of company vehicles and equipment

REQUIREMENTS:

  • Excellent communication skills, including the ability to read, analyse, and interpret business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to write reports, business correspondence, and procedure manuals
  • Ability to multi-task, establish priorities and manage conflict
  • Strong math skills with an ability to calculate figures and amounts such as discounts, interest, commissions, proportions percentages, area, circumference, and volume
  • Ability to recognize problems, review data, establish facts, and draw valid conclusions
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with necessary variables
  • Ability to plan work schedules and manage budgets
  • Computer proficiency including MS Office (Outlook, Word & Excel)
  • Fluent in written and spoken English
  • Category B Drivers Licence
  • Exceptional telephone skills and etiquette
  • Exceptional communication and listening skills
  • Metal and metal related product knowledge a definite asset
  • Experience in B2B operations
  • Trade counter and warehouse stock management experience required
  • Superior Customer service skills
  • Entrepreneurial spirit, treating business as if it was your own
  • Ability to work, every second Saturday from 8 am – 12 pm

WHAT WE OFFER:

  • Competitive salary
  • Generous incentive bonus with performing stores incentive averaging approx. £7000 per annum for this position within the network
  • Room for advancement

Job Types: Full-time, Permanent
Salary: £30,000.00 per year

Interested candidates can apply to this position by emailing a resume with a cover letter to [email protected]

Customer Service Representative, Trade Counter

Glasgow (Govan)

Sales target smashing Trade Counter Customer Service Representative needed! This is the opportunity you have been waiting for!

Our established Govan Store (G51) is looking for a sales and customer service focused person to join our trade counter team.

Metal Supermarkets offers a wide variety of metal types, shapes and related services such as cutting, guillotining, delivery… and we do this fast! With a network of 7 Branches in the United Kingdom and over 100 worldwide, we source rare, hard-to-find metals for our customers and the general public over the counter, taking inbound sales calls, purchasing, quoting prices and replying to email sales requests.

Objectives

The Customer Service Representative will enjoy a diverse role with a wide variety of contributions, supporting customers and working within a tight-knit team environment. The main objective is to service the needs of the customer base that contact us by telephone, email or as walk-in business. This individual is expected to be focused on sales targets and to conduct him/herself in a professional manner conducive to generating a team attitude toward maintaining effective customer relationships.

Primary Responsibilities

Provide consistent, superior service by ensuring that all customer needs are recognized, serviced, and high customer satisfaction is maintained at all times.

  • Support the achievement of sales/budget targets, which includes attention to gross margins.
  • Day to day tasks include selling, quoting, organising some purchasing and some material handling and metal processing (Training given).
  • Initial online training course and on-going training in sales, metal quoting, etc.
  • Perform other duties as directed by the Assistant or Store Manager.

Job Details

  • Very competitive hourly rate of £10.25, equivalent to £22,386 pa
  • Generous incentive bonus. On target incentive £150 to £350+ per month
  • Uniform provided including boots
  • Up to 44 hours per week
  • Shifts are typically 8:00 am – 5:00 pm Monday to Friday
  • You will be required to work every second Saturday from 8:00 am – 12:00 pm

Requirements

The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Must demonstrate strong communication and interpersonal skills.
  • Proficient with the use of computers and software.
  • Self-motivated with an acumen for sales and a passion for customer satisfaction.
  • Exceptional phone technique.
  • One year of customer support experience. Trade counter experience would be an advantage.
  • Metal and metal related product knowledge is a definite asset but not required. If you bring the passion and customer service expertise we can teach you the metal.

Interested candidates can apply to this position by emailing a resume with a cover letter to [email protected]