Employment Opportunities

Metal Supermarkets® is expanding rapidly and is always looking for experienced metals people! The ability to work in a small, resourceful team-based environment focused on delivering world-class customer service is critical in all roles. Perhaps you don’t have any metal experience? Well we are always looking for enthusiastic, hardworking people, sales and customer service focused people wanting to grow with us, so you are welcome to get in touch. Perhaps Metal Supermarkets is the opportunity you are looking for!

UK Administration Office (Manchester)

Assistant

This position focuses on supporting MSF’s corporate and franchised stores and the UK management. The Assistant conducts him/herself in a professional manner conducive to a team dedicated to superior service and relationships with franchisees, corporate store staff, suppliers and customers. The position will be based at the new Manchester store upon opening. This is a six-month contract position.

Key Relationships
Reports to: Director, Franchise Development and Operations, UK Operations
Dotted Line Report: Finance and Administration Manager, UK
Relationships: Store managers and franchisees, national accounts and other major customers, landlords, suppliers and Canadian financial staff.

Responsibilities
The Assistant is responsible for delivering a wide variety of administrative services required by the Group’s United Kingdom companies.

  • Gathers, assesses, delegates and/or reports on exceptions, compliance and internal controls related to items such as:
    • vacations
    • employee time off, hours worked (time and attendance)
    • training assignment and completion
    • vehicle and equipment registration and licensing
    • vehicle and equipment maintenance
    • first aid, fire, safety and general health and safety administration
    • fuel cards, vehicle mileage and route review
    • uniforms
    • marketing and promotional materials
    • inventory cycle counts
    • pricing policies and proper system utilization
    • customer returns
    • product receiving
    • inventory corrections and scrap management
    • telephone and cellular utilization
    • customer complaints and resolution
  • Manages travel and accommodations for Director, expense management, telephone and certain government reporting.
  • Assists in ISO review and annual renewal.
  • Oversees administration of company cars and vehicles, equipment, telephones, utilities, store costs and negotiates best prices.
  • Manages and/or oversees selected store level purchasing and related activities as well as various preferred provider relationships.
  • Attend and assist in selected corporate store annual stock takes.
  • Oversees the management of the corporate office including maintenance, cleaning, security, floor plan and organization.
  • Manages administrative activities for national accounts.
  • Complies with all Policies and Procedures and recommends amendments and enhancements thereto.
  • Performs other duties as assigned.

Qualifications

  • Minimum of 3 years of administrative experience preferably in a busy office environment
  • Payroll and banking exposure
  • Good communications skills both verbal and written; solid organizational skills and a customer oriented and proactive attitude
  • Analytical skills and an inquiring mind
  • Motivated and enthusiastic team contributor
  • Ability to work under pressure, multi-task and meet deadlines
  • Competent and experienced with ERP systems
  • Proficient computer skills – Microsoft Office with strong Excel skills

Application Information
All interested applicants can apply by sending their resume and cover letter to Neha Jang at njang@metalsupermarkets.com

Govan (Glasgow)

Assistant Manager

Have you always had a natural way with people? Are you good with your hands? Do you think “yes” before “no?” Are you solutions driven and take pride in customer service? These traits could make you the perfect fit for a job with variety and great compensation as part of a rapidly expanding organization.

Metal Supermarkets is the world’s largest supplier of small-quantity metals with stores across the U.S., Canada, and the U.K. We sell a variety of metal products and cutting services to businesses and consumers. Our customers love us because of our outstanding customer service. We’re fast, friendly, convenient, knowledgeable, and we’re passionate about service.

About the Opportunity

The Assistant Store Manager is a key employee second only to the Store Manager at the store level, supervising and assisting in all areas relating to the efficient and profitable management of the store and delivery of quality customer service.

You conduct yourself in a professional manner conducive to fostering and maintaining a team attitude resulting in excellent customer relationships and consistent compliance with Policies and Procedures.

You direct or perform sales, marketing, order processing, production and distribution for the store and assigned territory by performing the following primary responsibilities personally or through subordinates.

The Assistant Store Manager is expected to capably run the store operation in the absence of the Store Manager.

To be successful, the Assistant Store Manager must be growth driven, supportive of Metal Supermarkets’ Mission, Vision, and Core Values as well as compliant with Metal Supermarkets’ business system.

Responsibilities

  • Personally, train staff or assist the Store Manager including customer service, warehouse, delivery, and health and safety functions and processes
  • Manage all staff on day to day functions in compliance with all Policies and Procedures and the Store Managers direction
  • In conjunction with the Store Manager, ensure the store achieves sales and profitability targets
  • Reviews product costs and quality; modifies inventory control programs maximizing operations profitability
  • Competitive analysis
  • Budget recommendations for management
  • Effectively employ all marketing and sales resources. These include, but are not limited to, staff telephone skill training programs, social media programs, prospect lists, existing customer information reports, hard copy marketing material, email templates and any other approved programs or resources
  • Provide input into the development and implementation of strategic initiatives to achieve/surpass budgeted sales and profit objectives
  • Build and maintain a customer service and sales focused culture within the store
  • Confers with customers and industry representatives to evaluate, promote improved and expanded services in the store territory
  • Provide consistent, superior customer service by ensuring that all customer needs are recognized and serviced, and that satisfaction is exceeded at all times
  • Ensure all Quotes are followed up correctly and promptly by customer service representatives
  • In conjunction with the Store Manager, maximize individual and team potential of all store staff, by establishing clear performance expectations and standards; providing constructive feedback, coaching and training
  • Evaluate the performance of all store staff and make recommendations to the Store Manager
  • Assist the Store Manager in planning, preparing and approving work schedules, vacation requests and overtime
  • Ensure compliance with company safety procedures, including training subordinate staff in Safety procedures
  • Manage and contribute to all aspects of effective store operations including customer assistance, purchasing, quoting, tele-sales, product sourcing and material handling
  • Manages the purchase of stock and services, distribution, warehousing, and sales records
  • Work in conjunction with the Store Manager to effectively recruit for approved positions at the store level
  • Ensure proper maintenance of company vehicles and equipment

Qualifications

  • Excellent communication skills, including the ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, or governmental regulations
  • Ability to write reports, business correspondence, and procedure manuals
  • Ability to multi task, establish priorities and manage conflict
  • Strong math skills with an ability to calculate figures and amounts such as discounts, interest, commissions, proportions percentages, area, circumference, and volume
  • Ability to recognize problems, review data, establish facts, and draw valid conclusions
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with necessary variables
  • Ability to plan work schedules and manage budgets
  • Demonstrated leadership skills
  • Computer proficiency including MS office (Outlook, Word & Excel)
  • Fluent in written and spoken English
  • Exceptional telephone skills and etiquette
  • Exceptional communication and listening skills
  • Metal and metal related product knowledge a definite asset

Application Information
All interested applicants can apply by sending their resume and cover letter to Neha Jang at njang@Metalsupermarkets.com

Leeds

Trade Counter Customer Service Representative

Target smashing Trade Counter Customer Service Representative needed! This is the opportunity you have been waiting for!

Our Leeds store (LS27) is a top performer in our network. A sales and customer service focused person is needed to join our busy trade counter team.

Metal Supermarkets offers a wide variety of metal types, shapes and related services such as cutting, guillotining, delivery… and we do this fast! With a network of 6 Branches in the United Kingdom and over 85 worldwide, we source rare, hard-to-find metals for our customers and the general public over the counter, taking inbound sales calls, purchasing, quoting prices and replying to email sales requests.

Objectives

The Trade Counter Customer Service Representative will enjoy a diverse role with a wide variety of contributions, supporting customers and working within a tight-knit team environment. The main objective is to service the needs of the customer base that contact us by telephone, email/fax or as walk-in business. This individual is expected to be focused on sales targets and to conduct him/herself in a professional manner conducive to generating a team attitude toward maintaining effective customer relationships.
Responsibilities

  • Provide consistent, superior service by ensuring that all customer needs are recognized, serviced, and high customer satisfaction is maintained at all times.
  • Support the achievement of sales/budget targets, which includes attention to gross margins.
  • Day to day tasks include selling, purchasing, quoting and some material handling and metal processing Training given).
  • Perform other duties as directed by the Assistant or Store Manager.

Job Details

  • Very competitive hourly rates
  • Generous incentive bonus
  • Uniform provided
  • Up to 44 hours per week
  • Shifts are typically 8:00 – 5:00
  • You will be required to work every second Saturday from 8:00 a.m. – 12:00 p.m.

Requirements
The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Must demonstrate strong communication and interpersonal skills.
  • Proficient with the use of computers and software.
  • Self-motivated with an acumen for sales and a passion for customer satisfaction.
  • Exceptional phone technique.
  • One year of customer support experience. Trade counter experience would be an advantage.
  • Metal and metal related product knowledge is a definite asset but not required. If you bring the passion and customer service expertise we can teach you the metal.

Application Information
All interested applicants can apply by sending their resume and cover letter to Neha Jang at njang@Metalsupermarkets.com

Driver / Warehouse

Interested in getting into one of the world’s major industries? Our established London store is looking for an experienced Driver /Warehouse Operative for the expanding operation at our Leeds Store.

Known worldwide as The Convenience Stores for Metal, Metal Supermarkets is a business to business franchised brand with over 85 stores across the United States, Canada, and the United Kingdom. We have been providing businesses and consumers with quality customer service and products since 1985.

About the Opportunity

As Warehouse/Driver you will be responsible for processing orders and making deliveries/pickups to our customers and from our suppliers in a 3.5 tonne drop-side truck while maintaining the highest level of service possible. You will receive equipment and metal training. This is a great way to get into the industry at the ground level and learn the business!

Responsibilities

  • Cut customer orders using metal cutting equipment such as saws, hydraulic guillotine, etc to exact customer specifications
  • Receive, identify and stock incoming materials as required
  • Assist in proper maintenance of equipment (saws, forklift etc) ensuring safety first for everyone
  • Make small quantity metal deliveries to local industrial/manufacturing client base while maintaining a superior level of customer service
  • Pick up larger orders from suppliers
  • Maintain company vehicle to company safety standards
  • Perform daily safety and maintenance checks
  • Advise Store Management of any requirements for maintenance and repairs
  • Ensure Warehouse is clean, organized and safe at all times
  • Other duties may be assigned as required

Qualifications

  • 1 year previous driving experience
  • Valid driver’s license Category
  • Excellent customer relationship skills
  • Ability to accurately use measuring instruments – i.e.: tape measure and calipers
  • Motivated and enthusiastic team member
  • Ability to work well under pressure, multi-task and meet deadlines
  • Excellent English communication skills both verbally and written
  • Ability to react to frequent schedule/routing changes
  • Physically able to frequently lift/move metal product weighing up to 25kg
  • Secondary School education
  • Forklift certified with experience an asset
  • Computer skills – MS office, etc. a definite asset
  • Metal and metal related product knowledge a definite asset

This is what we can offer you:

  • Great Wage
  • Monthly attendance bonus
  • Uniform provided
  • Up to 44 hours per week
  • Shifts are typically 7:00 – 4:00
  • You will be required to work every second Saturday from 8:00 a.m. – 12:00 p.m.
  • Job Type: Full-time

Application Information
All interested applicants can apply by sending their resume and cover letter to Neha Jang at njang@Metalsupermarkets.com

Metal Supermarkets UK – Stainless Steel, Aluminium, Bright, Black, Engineering, Bronze, Copper, Brass, Tool, Galvanized

6 locations in the United Kingdom offering instant access to a wide variety of metal types, shapes, sizes and grades.

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