Employment Opportunities

Metal Supermarkets® is expanding rapidly and is always looking for experienced metals people! The ability to work in a small, resourceful team-based environment focused on delivering world-class customer service is critical in all roles. Perhaps you don’t have any metal experience? Well we are always looking for enthusiastic, hardworking people, sales and customer service focused people wanting to grow with us, so you are welcome to get in touch. Perhaps Metal Supermarkets is the opportunity you are looking for!

UK Administration Office (Manchester)

Assistant

This position focuses on supporting MSF’s corporate and franchised stores and the UK management. The Assistant conducts him/herself in a professional manner conducive to a team dedicated to superior service and relationships with franchisees, corporate store staff, suppliers and customers. The position will be based at the new Manchester store upon opening. This is a six-month contract position.

Key Relationships
Reports to: Director, Franchise Development and Operations, UK Operations
Dotted Line Report: Finance and Administration Manager, UK
Relationships: Store managers and franchisees, national accounts and other major customers, landlords, suppliers and Canadian financial staff.

Responsibilities
The Assistant is responsible for delivering a wide variety of administrative services required by the Group’s United Kingdom companies.

  • Gathers, assesses, delegates and/or reports on exceptions, compliance and internal controls related to items such as:
    • vacations
    • employee time off, hours worked (time and attendance)
    • training assignment and completion
    • vehicle and equipment registration and licensing
    • vehicle and equipment maintenance
    • first aid, fire, safety and general health and safety administration
    • fuel cards, vehicle mileage and route review
    • uniforms
    • marketing and promotional materials
    • inventory cycle counts
    • pricing policies and proper system utilization
    • customer returns
    • product receiving
    • inventory corrections and scrap management
    • telephone and cellular utilization
    • customer complaints and resolution
  • Manages travel and accommodations for Director, expense management, telephone and certain government reporting.
  • Assists in ISO review and annual renewal.
  • Oversees administration of company cars and vehicles, equipment, telephones, utilities, store costs and negotiates best prices.
  • Manages and/or oversees selected store level purchasing and related activities as well as various preferred provider relationships.
  • Attend and assist in selected corporate store annual stock takes.
  • Oversees the management of the corporate office including maintenance, cleaning, security, floor plan and organization.
  • Manages administrative activities for national accounts.
  • Complies with all Policies and Procedures and recommends amendments and enhancements thereto.
  • Performs other duties as assigned.

Qualifications

  • Minimum of 3 years of administrative experience preferably in a busy office environment
  • Payroll and banking exposure
  • Good communications skills both verbal and written; solid organizational skills and a customer oriented and proactive attitude
  • Analytical skills and an inquiring mind
  • Motivated and enthusiastic team contributor
  • Ability to work under pressure, multi-task and meet deadlines
  • Competent and experienced with ERP systems
  • Proficient computer skills – Microsoft Office with strong Excel skills

Application Information
All interested applicants can apply by sending their resume and cover letter to James Headifen at jheadifen@metalsupermarkets.com

Govan

Customer Service Representative

Target smashing Customer Service Representative needed! This is the opportunity you have been waiting for!
Our Govan store (G51) is a top performer in our network. A sales and customer service focused person is needed to join our busy trade counter team.

Metal Supermarkets offers a wide variety of metal types, shapes and related services such as cutting, guillotining, delivery… and we do this fast! With a network of 6 Branches in the United Kingdom and over 80 worldwide, we source rare, hard-to-find metals for our customers and the general public over the counter, taking inbound sales calls, purchasing, quoting prices and replying to email sales requests.

Objectives
The Customer Service Representative will enjoy a diverse role with a wide variety of contributions, supporting customers and working within a tight-knit team environment. The main objective is to service the needs of the customer base that contact us by telephone, email/fax or as walk-in business. This individual is expected to be focused on sales targets and to conduct him/herself in a professional manner conducive to generating a team attitude toward maintaining effective customer relationships.

Primary Responsibilities

  • Provide consistent, superior service by ensuring that all customer needs are recognized, serviced, and high customer satisfaction is maintained at all times.
  • Support the achievement of sales/budget targets, which includes attention to gross margins.
  • Day to day tasks include selling, purchasing, quoting and some material handling and metal processing Training given).
  • Perform other duties as directed by the Assistant or Store Manager.

Job Details

  • Very competitive hourly rates plus generous incentive bonus.
  • Attendance bonus
  • Uniform provided
  • Up to 44 hours per week
  • Shifts are typically 8:00 – 5:00
  • You will be required to work every second Saturday from 8:00 a.m. – 12:00 p.m.

Requirements
The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Must demonstrate strong communication and interpersonal skills.
  • Proficient with the use of computers and software.
  • Self-motivated with an acumen for sales and a passion for customer satisfaction.
  • Exceptional phone technique.
  • One year of customer support experience. Trade counter experience would be an advantage.
  • Metal and metal related product knowledge is a definite asset but not required. If you bring the passion and customer service expertise we can teach you the metal.

Application Information
All interested applicants can apply by sending their resume and cover letter to James Headifen at jheadifen@metalsupermarkets.com

Metal Supermarkets UK – Stainless Steel, Aluminium, Bright, Black, Engineering, Bronze, Copper, Brass, Tool, Galvanized

6 locations in the United Kingdom offering instant access to a wide variety of metal types, shapes, sizes and grades.

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