Home Employment Opportunities Employment Opportunities Metal Supermarkets® is expanding rapidly and is always looking for experienced metal people! The ability to work in a small, resourceful team-based environment focused on delivering world-class customer service is critical in all roles. Perhaps you don’t have any metal experience? Well, we are always looking for enthusiastic, hardworking people, sales and customer service-focused people wanting to grow with us, so you are welcome to get in touch. Perhaps Metal Supermarkets is the opportunity you are looking for! Trade Sales Counter Representative Gateshead Metal Supermarkets is the world’s leading small quantity metal distributor. Our Stores offer a wide variety of metal types, shapes and related services … and we do this fast! Metal Supermarkets Stores serve a wide and diverse range of Business customers and the general public. We need a sales target smashing Trade Sales Counter Representative with excellent customer service skills. You will be a first point of contact for our customers in our Metal Supermarkets Gateshead Store working face to face, via email or over the phone. With our comprehensive training program to help with skills and metal knowledge you will offer help and advice to customers, process their orders through to delivery, liaise with suppliers, etc. Working within a team environment you will focus on sales targets and conduct yourself in a professional manner conducive to generating a team attitude toward maintaining effective customer relationships. Primary Responsibilities: Provide superior customer service and a high level of customer satisfaction Work towards defined sales targets using Metal Supermarkets POS sales system Build new and maintain current customer relationships through efficient quote management, order processing, sales, providing customer updates, managing delivery and stock requirements, etc Organise some purchases to ensure delivery and stock requirements are met Working within your team you will assist with some material handling and metal processing to ensure we deliver outstanding customer service Perform other duties as directed by the Assistant or Store Manager Qualifications/Experience: The ideal candidate will have the following attributes: Possess strong communication and interpersonal skills Proficient with the use of computers One year of customer support experience processing customer orders, and handling quotes, queries, etc Self-motivated with a passion for customer satisfaction and achieving sales Trade counter experience would be an advantage Metal and metal related product knowledge are a benefit but not essential What’s in it for you?!! Wage £12.50/hr equivalent to £27,300 pa plus bonus as below: You receive a guaranteed bonus of £1,800 in your first year! Our Annual On Target Incentive = £3,301 although you can earn more than this as it is uncapped, the more the Store beats target the more you earn!! Additional pension contributions/holiday options offered after 2 years. Working 40 hours per week, Monday to Friday 8.00am – 5.00pm, plus you will be required to work 4 hours every second Saturday from 8:00am – 12:00pm Uniform provided including boots Opportunities for advancement as we grow Trade Sales Counter Representative Glasgow (Govan) Metal Supermarkets is the world’s leading small quantity metal distributor. Our Stores offer a wide variety of metal types, shapes and related services … and we do this fast! Metal Supermarkets Stores serve a wide and diverse range of Business customers and the general public. We need a sales target smashing Trade Sales Counter Representative with excellent customer service skills. You will be a first point of contact for our customers in our Metal Supermarkets Govan Store working face to face, via email or over the phone. With our comprehensive training program to help with skills and metal knowledge you will offer help and advice to customers, process their orders through to delivery, liaise with suppliers, etc. Working within a team environment you will focus on sales targets and conduct yourself in a professional manner conducive to generating a team attitude toward maintaining effective customer relationships. Primary Responsibilities: Provide superior customer service and a high level of customer satisfaction Work towards defined sales targets using Metal Supermarkets POS sales system Build new and maintain current customer relationships through efficient quote management, order processing, sales, providing customer updates, managing delivery and stock requirements, etc. Organise some purchases to ensure delivery and stock requirements are met Working within your team you will assist with some material handling and metal processing to ensure we deliver outstanding customer service Perform other duties as directed by the Assistant or Store Manager Qualifications/Experience: The ideal candidate will have the following attributes: Possess strong communication and interpersonal skills Proficient with the use of computers One year of customer support experience processing customer orders, and handling quotes, queries, etc. Self-motivated with an acumen for sales and a passion for customer satisfaction Trade counter experience would be an advantage Metal and metal related product knowledge are a benefit but not essential What’s in it for you?!! Wage £12.50/hr equivalent to £27,300 pa plus bonus as below: You receive a guaranteed bonus of £1,800 in your first year! Our Annual On Target Incentive = £2,995 although you can earn more than this as it is uncapped, the more the Store beats target the more you earn!! Additional pension contributions/holiday options offered after 2 years. Working 40 hours per week, Monday to Friday 7.00am – 4.00pm, plus you will be required to work 4 hours every second Saturday from 8:00am – 12:00pm Uniform provided including boots Opportunities for advancement as we grow Trade Sales Counter Representative London (Greenwich) Metal Supermarkets is the world’s leading small quantity metal distributor. Our Stores offer a wide variety of metal types, shapes and related services … and we do this fast! Metal Supermarkets Stores serve a wide and diverse range of Business customers and the general public. We need a sales target smashing Trade Sales Counter Representative with excellent customer service skills. You will be a first point of contact for our customers in our Metal Supermarkets Greenwich Store working face to face, via email or over the phone. With our comprehensive training program to help with skills and metal knowledge you will offer help and advice to customers, process their orders through to delivery, liaise with suppliers, etc. Working within a team environment you will focus on sales targets and conduct yourself in a professional manner conducive to generating a team attitude toward maintaining effective customer relationships. Primary Responsibilities: Provide superior customer service and a high level of customer satisfaction Work towards defined sales targets using Metal Supermarkets POS sales system Build new and maintain current customer relationships through efficient quote management, order processing, sales, providing customer updates, managing delivery and stock requirements, etc. Organise some purchases to ensure delivery and stock requirements are met Working within your team you will assist with some material handling and metal processing to ensure we deliver outstanding customer service Perform other duties as directed by the Assistant or Store Manager Qualifications/Experience: The ideal candidate will have the following attributes: Possess strong communication and interpersonal skills Proficient with the use of computers One year of customer support experience processing customer orders, and handling quotes, queries, etc. Self-motivated with a passion for customer satisfaction and achieving sales Trade counter experience would be an advantage Metal and metal related product knowledge are a benefit but not essential What’s in it for you?!! Wage £14.00/hr equivalent to £30,576 pa plus bonus as below: You receive a guaranteed bonus of £1,800 in your first year! Our Annual On Target Incentive = £2,868 although you can earn more than this as it is uncapped, the more the Store beats target the more you earn!! Additional pension contributions/holiday options offered after 2 years. Working 40 hours per week, Monday to Friday 8.00am – 5.00pm, plus you will be required to work 4 hours every second Saturday from 8:00am – 12:00pm Uniform provided including boots Opportunities for advancement as we grow Store Manager (Trade Counter) Metal Supermarkets Manchester (Trafford Park) Passionate B2B Leader Required! This is the opportunity you have been waiting for! We need a operationally well organised, sales and business focused Store Manager to join our team to build on the established foundations of our Trafford Park Store. Metal Supermarkets UK (MS) is a network of metal distribution stores. MS has been active in the UK for over twenty years and is part of the Metal Supermarkets Family of Companies (MSFC), headquartered in Toronto, Canada. MSFC is the world’s largest supplier of small quantity metals with a primary focus on ‘Business to Business’ customers, such as small and large manufacturers, tool and die shops, machine shops and fabricators, hospitals, government agencies, schools and universities. Our Stores carry most standard shapes and grades of black and bright steel, aluminium, stainless, brass, and copper and will source non-stock material upon customer request. Value added services such as production cutting, hole punching and guillotining are also available at most locations. For more information, please visit https://www.metalsupermarkets.co.uk/about-us/ KEY RESPONSIBILITIES INCLUDE: Sales and Business Development: Ensuring the store achieves sales and profitability targets Budget recommendations for management Implement marketing and sales resources Involvement in strategic initiatives to achieve/surpass budgeted sales and profit objectives Customer Service: Build and maintain a customer service and sales focused culture within the store Liaise with customers and industry representatives to evaluate and promote improved and expanded services in the store area Provide consistent, superior customer service by ensuring that all customer needs are recognized and serviced, and that satisfaction is exceeded at all times Human Resources: Maximize individual and team potential of all store staff, establish performance expectations and standards; provide constructive feedback, coaching and training, evaluating performance, etc. Recruitment of approved positions within the Store Plan, prepare and approve work schedules, vacation requests and overtime Ensure compliance with company safety procedures, including training staff in safety procedures Store Operations: Manage store operations including customer assistance, purchasing, quoting, tele-sales, product sourcing and material handling Manage the purchasing of stock and services, distribution, warehousing, sales records, strong controls of cash whilst ensuring adherence to policy and procedures Ensure inventory accuracy through regular cycle counts, effective product management in ERP system, daily analysis of negative stock on-hand, and the effective implementation of inventory control policies and procedures including purchasing, receiving, scrap, and shorts Ensure proper maintenance of company vehicles and equipment Requirements: The ideal candidate will be a passionate leader responsible for the Store including hitting/exceeding targets, by making decisions acting on your own initiative alongside guidance, policies and procedures, training, and liaising with Management where needed. You will be a manager commanding respect from your team with excellent communication skills whilst assisting them where necessary and have the following knowledge, skill and/or ability: Read, analyse, and interpret, technical procedures or governmental regulations Multi-task, establish priorities and manage conflict Able to recognise problems, review data, establish facts and draw valid conclusions Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with necessary variables Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume You will be a good people manager who is confident, assertive, focused, organised, influential, persuasive, and, adheres to rules and procedures. Experience is required on a Trade Counter, Warehouse Stock Management and B2B operations. Computer proficiency including MS Office, fluent in written and spoken English, strong math skills and a Category B Manual Driving License, good attendance and time-keeping are all required. What We Offer: Competitive base salary of £33,852 per annum plus: You receive a guaranteed incentive of £3,000 for the first 12 months! You can earn more than this as our Annual On Target Incentive = £4,926 Additional pension contributions/holiday options offered after 2 years Working hours are 8.00am-5.00pm Monday-Friday, plus 8.00am-12.00pm every second Saturday (between 40 and 44 hours per week) Full uniform provided including boots Opportunities for advancement as we grow If you like a challenge, have similar experience to our role and, would like to learn more about Metal Supermarkets and our vacancy, apply now. Interested candidates can apply to this position by emailing a resume with a cover letter to [email protected].
